Frequently asked questions
Ordering & payment
How do I order?
Browse or search the shop, add what you want to your cart, choose delivery or collection, pay, and we email you a confirmation.
How can I pay?
By card or instant EFT, through Paystack. Checkout is secure and we never see your card number.
We do not offer cash on delivery.
Delivery & collection
Where and when can I collect?
Collect from Shop G09, Shop G-09, Dubai Mall, 113 Industrial Rd, Amalgam, Johannesburg, 2092. Open the map.
Trading hours: Monday – Thursday: 09:30–16:30; Friday: 09:30–12:00 & 14:00–16:30; Saturday: 09:30–16:30; Sunday: 09:30–14:00.
How soon can I collect my order?
If the shop has it, you can collect the same day (orders up to an hour before closing). If it comes from our warehouse, it is ready the next day the shop is open. Collecting is free.
How long does delivery take?
2–3 working days to main centres, 3–5 working days to outlying & regional areas.
How much does delivery cost?
The fee is calculated at checkout from your parcel size and address by our courier partners, so you see it before you pay.
What about big or heavy orders?
For oversized or heavy orders, collect from the shop or WhatsApp us on 0792551394 for a quote.
How do I track my parcel?
Once the courier collects your parcel we email you the tracking number.
Returns
What is your returns policy?
7-day returns on unused goods in original packaging.
What if something is faulty?
Defective goods are covered by the Consumer Protection Act's implied 6-month warranty: we repair, replace or refund.
To start a return, WhatsApp us on 0792551394 with your order number.
Wholesale
How do I get a wholesale account?
Apply through sign-up. We approve your account, then wholesale prices show whenever you are signed in.
Deals
How does Deal of the Day work?
The deal changes at midnight (South African time). Each order has a limit while stock lasts.
What is Clearance?
Items we have reduced to clear. See them on the Clearance page.